Order Processing
Orders are normally processed after payment has been successfully confirmed.
Processing times may vary depending on product availability, order volume, weekends, holidays, and other operational circumstances.
During particularly busy periods, additional processing time may be required.
Shipping Methods
Available shipping options and estimated delivery times are displayed during checkout when applicable.
Delivery estimates are provided for convenience and are not guaranteed unless specifically stated otherwise.
Delivery Delays
Shipping delays may occur because of weather, carrier disruptions, customs procedures, holidays, incorrect addresses, or circumstances outside our reasonable control.
If a shipment is delayed, we recommend checking the latest tracking information provided by the carrier.
Tracking
When tracking information is available, it may be provided after your order has been shipped.
Tracking updates can sometimes take time to appear after the package enters the carrier's network.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
If an order has not yet shipped, we may be able to assist with an address correction. Once an order has been dispatched, changes may not be possible.
Additional shipping charges may apply when an address needs to be corrected or a package must be reshipped.
International Orders
International deliveries may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Such charges, where applicable, may be the responsibility of the recipient.
Lost or Damaged Packages
If a package appears to be lost or arrives damaged, please contact us promptly so the situation can be reviewed.
We may work with the shipping carrier to investigate the shipment and determine the appropriate next step.
Delivery Estimates
Estimated delivery times begin after order processing and may vary depending on destination and shipping method.
Actual delivery dates are controlled by the carrier and may differ from the original estimate.